Terms of purchase
ZacZess
Organization number: 559155-7714
When the consumer orders from ZacZess.com, the consumer automatically accepts the terms of purchase set out below on this page. The terms apply between ZacZess and the consumer when the consumer places an order through the website. The consumer can contact support@zaczess.com with questions about the terms.
Purchases
A purchase agreement is entered into only when the consumer has received an order confirmation from ZacZess. ZacZess retains ownership of the products until payment has been received. The consumer must be 18 years old to shop at ZacZess, or have a parent or guardian’s approval.
Prices
Discount codes and promotions cannot be applied to orders that have already been placed. Promotions apply only to new orders placed during the promotional period.
All prices on the website are shown in SEK, EUR, USD, or NOK, depending on the consumer’s currency selection. VAT is included in the price for orders from a country within the EU. All prices in Sweden include 25% VAT. For orders from a country outside the EU, prices exclude VAT unless otherwise stated.
ZacZess reserves the right to make price adjustments and changes to stock, and to correct translation errors and typos, including incorrect prices, product descriptions, and stock information. ZacZess has the right to correct such errors and will contact the consumer if the price is incorrect. ZacZess will await the consumer’s approval of the new price before proceeding with the order.
Rounding to the nearest öre may occur depending on the currency and payment method selected. When paying in a currency other than SEK, currency conversion may take place according to the current exchange rate applied by the payment provider or the consumer’s bank. ZacZess also reserves the right to correct any currency conversion errors, exchange rate changes, and pricing typos.
Taxes and duties for countries outside the EU
When delivering to a country outside the EU, import duties and taxes may apply. These are charged when the shipment reaches the consumer’s delivery address. Any VAT charged is based on the consumer’s total order value, regardless of whether the order is part of a promotion. ZacZess has no control over these fees, as they vary by country, and therefore cannot predict the amount. For further information, consumers are advised to contact their local customs office.
Payment options
Qliro is ZacZess’s payment provider in Sweden and handles payment transactions at checkout. When the consumer chooses Swish as the payment method, the payment recipient will be Q*ZacZess. This means that Qliro receives the money for the purchase and handles the payment on behalf of ZacZess.
For detailed payment terms for each payment method, please visit Qliro’s website.
Products
Images on the website are illustrative and may differ in color, appearance, or function.
Sizes may vary between different colors, models, and production batches. Colors may also vary between different models and batches.
Size guides and recommendations on the website are for guidance only and do not guarantee fit. Fit may be experienced differently depending on body type, personal preferences, and the specific product model.
PreLoved
PreLoved products are items that may have been previously owned or used and are therefore not new. PreLoved items may, for example, have been previously owned by another consumer, used for photoshoots, have cosmetic or manufacturing defects, or belong to a discontinued range.
Products are sold as is, and any defects specified in the product description cannot be claimed against.
PreLoved products can be returned, but not exchanged, since each product is unique. Otherwise, ZacZess’s standard return policy applies. Read more in the Terms of Purchase under the headings “Right of withdrawal and open purchase” and “Exchanges & Returns,” which you can find at the bottom of the website.
Shipping and delivery
For purchases over 1000 SEK within Sweden (after any discounts), ZacZess offers free shipping. Applies only to selected shipping options. Current shipping costs are shown at checkout.
ZacZess sends notifications related to the consumer’s order to the email address and/or mobile number provided at the time of purchase. ZacZess cannot be held responsible for incorrect information provided at the time of purchase. Please check your contact information carefully to ensure that notifications can be received correctly.
The consumer is responsible for providing accurate delivery details, name, and contact information. If a parcel cannot be delivered or collected due to incorrect or incomplete information and is returned to ZacZess, the consumer will be charged a fee. For more information, see the section “Unclaimed parcel” in the Terms of Purchase.
If the delivery time for an ordered product changes before it is shipped, ZacZess will notify the consumer as soon as possible. The consumer then has the right to cancel the order free of charge.
ZacZess reserves the right to sell out of products before the website is updated. In such cases, the consumer will be informed that the product has been removed from the order, that the entire order has been canceled, or of a new estimated delivery time. In the latter case, the consumer may cancel the order.
If necessary, ZacZess or the shipping company may change the selected shipping option, for example if the parcel is too large for a mailbox/locker, if a locker/pickup point is full, or if there are problems with the shipping company. No compensation will be provided for this.
ZacZess packs and ships orders on weekdays that are not public holidays, excluding public holidays and the eves of public holidays. During periods of high demand, such as sales and promotions, longer processing times may occur. Extraordinary circumstances such as severe weather, disruptions to transport networks, force majeure events, or other unforeseen events may also affect the time it takes to pack orders and hand them over to the shipping company.
ZacZess is not responsible for any delays in the consumer's delivery.
Right of withdrawal and open purchase
Consumers who are private individuals have a 30-day right of withdrawal. To exercise this right, the product must be returned to ZacZess within 30 days of receipt. The product must be returned in its original packaging and be unused and in new condition.
For all purchases made between November 1 and December 31, 2026, we offer an extended return period until January 15.
Returns and exchanges are handled through the ZacZess returns portal, where current return shipping prices are displayed. All products are inspected individually when returned or exchanged. If an item is returned damaged or used, for example with missing tags, damaged/missing original packaging, stains, hair, or missing protective film, ZacZess has the right to apply a reduction in value based on the extent of the damage. This may be up to 100% of the product's value if ZacZess considers the product to be unsellable. The consumer will be refunded for the item minus the deduction.
The right of withdrawal does not apply to custom-designed products or printed products (such as club collections). Gift cards have a 14-day right of withdrawal only.
Shipping costs are non-refundable. This includes both the order's shipping cost at the time of purchase and return shipping costs.
NOTE: ZacZess only accepts returns handled through the returns portal. Returns not processed through the returns portal will not be collected and will be sent back to the consumer at the consumer's expense. The consumer must use the returns portal to return or exchange an item. (Applies to Sweden, the Netherlands, Germany, Belgium, Denmark, and Finland). For returns from other countries, the customer must pay for return shipping themselves. The delivery method must be door-to-door delivery to ZacZess. Contact support@zaczess.com before booking return shipping for more information.
ZacZess reserves the right to cancel the consumer's future orders, for example, in cases of unusual behavior related to orders/returns or systematic abuse of our return policy.
Here you can find information on how to make a return or exchange: https://www.zaczess.com/pages/exchanges-and-returns
Claims
If the consumer wishes to make a claim for a damaged or faulty product, they should contact ZacZess by email at support@zaczess.com for further instructions. Please include the order number, photos, and a description of the issue to help us handle the case.
For purchases made through a reseller, please contact the reseller with any questions about claims.
When purchasing a ZacZess product from a private individual, ZacZess is unfortunately unable to assist with claims.
Damaged items
The consumer should check their order as soon as it is received. If an item is faulty or damaged, the consumer should contact ZacZess as soon as possible by email at support@zaczess.com.
Refunds
Refunds are always returned to the same account used for the purchase.
Uncollected parcel
If the consumer's parcel arrives at a pickup point, a notification will be sent by email, text message, or app. The consumer is responsible for ensuring that the mobile number, address, and email address provided are correct. If the parcel is not collected, the consumer will be charged a fee as follows:
- Within Sweden: 200 SEK
- Within the EU: 20 EUR
- Outside the EU: 20 USD
The same applies to parcels that cannot be delivered due to, for example, an incorrectly or incompletely specified address or name provided by the consumer. In these cases, the same fee as for uncollected parcels will be charged.
The consumer should monitor tracking updates via email (including spam), SMS, and the respective shipping company's app to avoid missing the delivery. It is the consumer's responsibility to collect the package on time and contact ZacZess if no tracking information has been received after placing an order. Contact support@zaczess.com for help tracking the delivery.
To reduce the risk of missed deliveries, ZacZess recommends that the consumer download the shipping company's app to track the package.
Personal Data
In summary, the following applies to ZacZess's policy:
- ZacZess only collects information necessary to fulfill its commitments to the consumer.
- ZacZess does not share the consumer's data with third parties, except when required to fulfill its commitments or comply with legal requirements, such as accounting regulations.
- ZacZess only retains information that is required by law or necessary to provide the best possible service.
ZacZess is the data controller for the processing of the consumer's personal data. If the consumer has questions about how their data is handled or wishes to exercise their rights under the General Data Protection Regulation (GDPR), please contact ZacZess at: support@zaczess.com.
For more information, please see our Privacy Policy.
Force Majeure
In the event of war, natural disasters, labor disputes, government decisions, or other comparable events beyond ZacZess's control, which could not reasonably have been foreseen and affect existing agreements and commitments, ZacZess is released from its obligations to fulfill such agreements.
Disputes
If a dispute arises that cannot be resolved directly between ZacZess and the consumer, ZacZess will first refer it to the National Board for Consumer Disputes (ARN) for review in Sweden. Consumers in the EU can also use the European Commission's Online Dispute Resolution (ODR) platform. If the dispute cannot be resolved through these channels, it will be settled in a Swedish court of general jurisdiction.
ZacZess follows Swedish law in its agreements and sales, unless otherwise stated. For sales outside Sweden, Swedish law applies unless it conflicts with mandatory consumer protection rules in the consumer's home country.
ZacZess AB
Ärnavägen 85
755 93 Uppsala
Sweden
VAT: 559155-7714