PERFECT FIT GUARANTEE
Fit guarantee
We offer a 30-day fit guarantee on all our products. This means that during this period you can try the product at home, and if you are not satisfied, you can return the product or exchange the size. To be able to return the product, it must be in new condition.
EXCHANGES & RETURNS
How to make a return or exchange:
Follow the steps below and use the return portal to make your return/exchange and send your item back to ZacZess.
Sweden: https://return.shipmondo.com/zaczess-retur
Finland: https://return.shipmondo.com/zaczess-finland
**Denmark: **https://return.shipmondo.com/zaczess-denmark
The Netherlands: https://return.shipmondo.com/zaczess-nederland
Belgium: https://return.shipmondo.com/zaczess-belgium
Germany: https://return.shipmondo.com/zaczess-germany
Poland: https://return.shipmondo.com/zaczess-poland
If your country is not included in the list above, please contact us at support@zaczess.com.
PLEASE NOTE: ZacZess only accepts returns processed through the return portal. Returns not made through the return portal will not be processed and will be returned to the sender at the sender’s expense. (Applies to Sweden, the Netherlands, Germany, Belgium, Denmark, and Finland).
How to make a return/exchange:
1. Click the return portal for your country.
2. Enter your order number without the # symbol (five digits only). Having trouble finding your order number? Contact us at support@zaczess.com.
3. Select the products you want to return/exchange and provide the reason for the return or the desired size for an exchange.
4. Select a shipping method and pay the return fee.
5. You will then receive an email with your shipping label/return information.
6. The next step varies depending on the shipping carrier:
Postnord: Choose whether to print the shipping label yourself or scan the QR code at a service point to get help printing it.
Budbee: Follow the information in the return details to book a locker and return the package. (No physical shipping label is used for this return method)
Instabox: Follow the instructions in the return information to book a locker, and write the specified numbers on the package. (No physical shipping label is used for this return method)
DPD/DHL/UPS: Print the shipping label and attach it to the package. Then drop off the package at any service point that handles the relevant shipping method.
If you do not print and include the return form sent by email after the return shipping fee is paid, you need to include a note with your order number and email address in the package.
7. Pack your item(s) in a suitable package. You can, for example, use the shipping bag your order was delivered in. If the original shipping bag is used for the return, the previous barcode and shipping label must be covered or removed. Seal the package carefully to ensure it remains intact throughout shipping. The product packaging must be returned with the product and may not be used as a shipping bag.
8. Then drop off the package at the nearest service point or locker for the selected shipping carrier. If you need help finding one, we recommend visiting the shipping carrier’s website. Please note that for Instabox and Budbee, you need to book a locker through their app/website before dropping off the package.
Return/Exchange
You can make both exchanges and returns through our returns portal.
Exchanges: Only size exchanges are possible. If you wish to exchange for a different product, model, or color, you must do so by ordering the new product and returning the old product.
If you indicate in the returns portal that you wish to make an exchange, we will send you the new size when processing the package, provided it is in stock. You do not need to place a new order yourself. Invoices are not adjusted for exchanges and should be paid as usual.
Return cost
Available shipping methods are shown in the respective returns portal and can be paid for by card. If you are unable to pay by card, please contact us at support@zaczess.com .
Sweden: From 52 SEK
Finland, Denmark, the Netherlands & Belgium: From 5.95 EUR
Germany & Poland: From 10 EUR
Subject to change.
Right of withdrawal
As a customer (private individual), you always have a 30-day right of return from the day you receive your order from us.
Refund/Invoice adjustment
We process your exchange/return within 10 business days of the package arriving at our facility. Once the return has been processed, the refund takes 1–3 business days to complete.
Shipping costs remain payable and are never refunded. This includes both the shipping cost for the order and the return shipping costs.
For returns created by returning via the order’s original shipping method rather than through the returns portal, the shipping cost will be deducted from the refund amount during processing.
Your invoice or payment will only be adjusted after we have processed your return. If the invoice is about to fall due, we recommend that you pay it or contact the payment service provider to pause the invoice. Please note that the invoice is not adjusted in the event of an exchange.
ZacZess is not responsible for any late-payment fees or other costs incurred because the invoice is not paid on time.
Out of stock
We can only process exchanges for products that are in stock. If you wish to exchange for a product that is out of stock, or if the exchange is not approved (for example, an exchange for a different model), your request will be handled as a return.
Other information
- The product must be returned in its original packaging and be unused and in new condition.
- If the item is returned damaged or used, for example with missing labels, damaged or missing original packaging, or with stains, hair, or missing protective plastic, ZacZess has the right to apply a reduction in value based on the extent of the damage. This may be up to 100% of the product’s value if ZacZess determines that the product is not in sellable condition. The consumer will receive a refund for the item minus the deduction.
If you experience any problems or have questions, we recommend that you email our customer service at support@zaczess.com then we will be happy to help you.
Scandinavian Designed Equestrian Clothing
FLEXIBLE MATERIAL
SUPPORTIVE WAIST
PERFECT FIT
Kunderna berömde dessa som exceptionella underlagersbyxor med ”perfekt passform” som håller sig på plats under ridbyxor. Beskrivs som tunn men ändå varm med en mjuk, bekväm interiör och hög midja. Shoppare noterade att de är ”knappt märkbara” när de bärs. En kund blev besviken över att fodret skilde sig från produktbilden.
De onder legging is mij erg goed bevallen.
Goed apart te dragen tijdens het wandelen.
Heerlijk warme benen op de fiets met deze legging onder een rijlegging.
Koud weer houd mij niet meer binnen.
Fijn genieten door geen koude benen meer te hoeven krijgen.
Säger bara wow! Aldrig haft några så bra långkalsonger innan. Trots tajta ridbyxor så åker dessa inte upp när man tar på ridbyxorna över. Man känner knappt av att man har ett par byxor under. Fantastisk passform!!!
Helt enkelt de grymmaste långkalsongerna jag haft. De sitter bra, sköna och varma att ha på sig under ridbyxor och även andra byxor. Finns det något att önska så är det att de öven gjordes i strl s/m.
Jag beställde dessa för att ha som extra under ridbyxorna när det är riktigt kallt. Men jag använder dessa dagligen som leggings istället. Så beställde ett par till att byta med 😊 jätte sköna och bra passform.
Tunna, så lätta att få in under ett par ridbyxor/ridleggings. Mjuk och varm insida, gör verkligen skillnad med ett extra lager! 😍
These breeches fit perfect and are as warm and comfertable as they describe them online. Sending was Quick!
Så varma och sköna. Perfekt passform. Den glatta ytan och att de är tighta gör att de är smidiga under vinterns ridleggings..
Jättebra passform, sitter som en smäck! Älskar den extra höga midjan så att den verkligen värmer. Materialet är super skönt, de känns knappt som du har de på dig. Men de bästa av allt är att de värmer Otroligt bra!
Fick hem dessa i veckan. Har inte det där mjuka fluffiga på insidan som på bilden vilket var en besvikelse. Insidan är istället svart och absolut inte med det fodret. Annars bra i storleken.
Hej Sofija! På din recension låter det som att det inte är vårt underställ du menade att köpa. Det låter på din beskrivning som att du ville beställa våra vinterridleggings med teddy, stämmer det? Återkom så hjälper vi dig i frågan :)
Bästa hälsingar,
Linn