Fit guarantee

We offer a 30-day fit guarantee on all our products. This means that during this period you can try the product at home, and if you are not satisfied, you can return the product or exchange the size. To be able to return the product, it must be in new condition.

How to make a return or exchange:
Follow the steps below and use the returns portal to make your return/exchange and send your item back to ZacZess.

Swedish: https://www.returnflows.com/sv/zaczess-com/

English: https://www.returnflows.com/en/zaczess-com/

If you have any questions, contact us at support@zaczess.com.

Track your return: Swedish | English

Cancel your order

Changed your mind before your order has shipped? Cancel it here: https://www.zaczess.com/apps/cancel

NOTE: ZacZess only accepts returns processed through the returns portal. Returns not processed through the returns portal will not be handled and will be returned to the sender at the sender's expense.

How to make a return/exchange:

1. Click the returns portal in your language.

2. Enter your order number and the email address you used to shop. Having trouble finding your order number? Contact us at support@zaczess.com.

3. Select the products you want to return and provide a reason for the return.

4. Choose whether you want to exchange the item or get a refund. If you want to exchange it, you will be taken to our exchange shop, where you can add what you want to your shopping cart.

5. Choose a shipping method and complete your return. The return cost is shown before you complete it.

6. You will then receive an email with your shipping label or QR code.
PostNord: Print the shipping label yourself, or show the QR code at a PostNord service point and they will print it for you.

7. Pack your item(s) in a suitable package. For example, you can use the shipping bag your order was delivered in. If you use the original shipping bag for your return, cover or remove the previous barcode and shipping label. Seal the package securely to ensure it stays intact throughout shipping. The product packaging must be returned with the product and must not be used as a shipping bag.

8. Drop off the package at your nearest PostNord service point within 14 days.

Return/Exchange

You can make both exchanges and returns in our returns portal. You can exchange for another size, color, or product directly in the exchange shop. If the new product costs more, you pay the difference when you complete the exchange.

We will send you the new product once we have processed your package, provided it is in stock. You do not need to place a new order yourself. The invoice is not adjusted for exchanges and should be paid as usual.

Return cost

Sweden: Exchange 29 SEK, return 52 SEK

Finland and the Netherlands: Exchange 5 EUR, return 10 EUR

Subject to change.

Complaints

Is there a fault with your item? Report it here:

Swedish: https://www.returnflows.com/sv/zaczess-com/c/

English: https://www.returnflows.com/en/zaczess-com/c/

Right of withdrawal

As a customer (private individual), you always have a 30-day right to return your order from the day you receive it from us. Gift cards have a 14-day return period.

For all purchases made between November 1 and December 31, 2026, we offer an extended return period until January 15. 

Refund/Invoice adjustment

We will process your exchange/return within 10 business days of the package arriving at our warehouse. Once the return has been processed, it takes 1-3 business days for the refund to be issued.

The return shipping cost is non-refundable.

Your invoice or payment will only be adjusted after we have processed your return. If the invoice is nearing its due date, we recommend that you pay it or contact the payment service provider to pause the invoice. Please note that the invoice is not adjusted when exchanging an item.

ZacZess is not responsible for any late fees or other costs incurred as a result of the invoice not being paid on time.

Out of stock

We can only exchange items for products that are in stock. If you want to exchange an item for a product that is out of stock, your request will be handled as a return.

Other information

- The product must be returned in its original packaging and be unused and in like-new condition.

- If the item is returned damaged or used, for example with missing labels, damaged/missing original packaging, stains, hair, or missing protective film, ZacZess has the right to apply a reduction in value based on the extent of the damage. This may be up to 100% of the product's value if ZacZess considers the product to be in unsellable condition. The consumer will receive a refund for the item minus the deduction.

If you experience any problems or have any questions, we recommend that you email our customer service team at support@zaczess.com and we will be happy to help you.